📦 Receiving Packages

Receiving Packages

How packages arrive at your Dropzon and how to collect them.

How package delivery works

When someone sends a package to your DZ Address, here is what happens:

Package is addressed to your DZ#

The sender uses your DZ# code (e.g. DZ#1000-03) as part of your delivery address.

Package arrives at your Dropzon

The courier or logistics company delivers the package to the Dropzon location linked to your DZ# code.

Operator receives and logs it

The Dropzon operator scans and logs the package into the system. You get a notification that a package is waiting for you.

You pick up or request delivery

Walk to your Dropzon to pick it up, or request a Dropper to deliver it to your door.

Picking up your package

When you arrive at your Dropzon to pick up a package, you need to verify your identity. There are three ways:

🔢

DZ# Code

Tell the operator your DZ# code and they will look up your packages.

📱

QR Code

Show your QR code from the Dropzon app. The operator scans it to verify you.

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OTP

Request a one-time code via SMS and share it with the operator for verification.

Once verified, the operator hands over your package and marks it as collected in the system. You will see the status update in your app.

Requesting Dropper delivery to your door

Open your package in the app

Go to your packages list and tap on the package you want delivered.

Tap "Request Dropper Delivery"

Choose the delivery option. You will see the estimated cost and delivery time.

A Dropper picks it up

A nearby online Dropper accepts the request, goes to your Dropzon, picks up your package, and heads to you.

Face-to-face handover

The Dropper delivers the package to your door. You verify and accept the delivery in the app.

Note: Dropper delivery is available in areas where Droppers are active. The Dropper can use any transport - walking, bicycle, motorcycle, car, or even ride-hailing services.

Tracking your packages

You can track all your packages from the Dropzon app:

In Transit - Package is on its way to your Dropzon
At Dropzon - Package has arrived and is waiting for you
Out for Delivery - A Dropper is bringing it to your door
Delivered - You have received the package

You will receive push notifications at each stage so you always know where your package is.

Frequently asked questions

How long will my package be held at the Dropzon?

Packages are held for up to 14 days. You will receive reminders to pick up before the holding period ends. After 14 days, the package may be returned to the sender or moved to a storage facility.

Can someone else pick up my package for me?

Only verified users can collect packages. The person must have access to your DZ# code, QR code, or OTP to verify at the counter.

What if my package is damaged?

Report the issue immediately at the Dropzon counter. The operator will log a damage report. If your package was insured, you can file a claim through the app.

How much does Dropper delivery cost?

Delivery costs depend on distance and the Dropper's transport method. You will see the price estimate before confirming the request.

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